Orders

Delivery

Last updated

We currently deliver to . If you are elsewhere and would like SAF, email — we are opening more countries and it helps us know where to go next.

Options and cost

Service	Time	Cost

		Free on orders over

The exact cost for your address is always shown at checkout before you pay.

When we dispatch

Orders placed before on a working day are dispatched the same day. Orders after that, or at a weekend or bank holiday, go out on the next working day.

You will get a dispatch email with a tracking link as soon as your parcel leaves us.

Subscriptions

Subscription boxes are dispatched on the same cycle as your first order. You can move a delivery date forward or back, skip one, or pause the whole subscription from the link in your order emails — useful if you are away.

If something goes wrong

Your parcel has not arrived

Please allow one extra working day beyond the estimate — carriers occasionally run late. After that, email with your order number and we will chase it, and replace the order if it is genuinely lost.

Your parcel arrived damaged

Email us within 48 hours with your order number and a photograph of the box and its contents. We will send a replacement straight away. You do not need to return a damaged item unless we ask.

The address was wrong

Email us as quickly as you can. If the parcel has not been dispatched we can change the address; if it has, we will help you redirect it with the carrier, though we cannot guarantee that succeeds.