Your order
Everything you need after you have placed an order. If the answer is not here, email with your order number and we will come back to you within two working days.
Where is my parcel?
You will have two emails from us: one confirming the order, and one when it is dispatched. The dispatch email carries your tracking link — that is the quickest way to see where the parcel is.
If the estimated date has passed by more than one working day, email us and we will chase the carrier. See our delivery page for timings.
Managing a subscription
Your order emails contain a link to manage your subscription. From there you can:
- Skip the next delivery, or bring it forward
- Pause for a while and restart when you want
- Change the delivery address or the card on file
- Cancel — no minimum term, no fee
Cancel at least 48 hours before a renewal date and that renewal will not be charged. We email you before every renewal, so nothing arrives as a surprise.
Returns and refunds
You have days from delivery to change your mind, provided the seals are unopened. If something arrived damaged or wrong, we replace it at our cost. Full details on the returns page.
Using SAF
How to take it, how to store it, the full ingredient and allergen list — all on the product information page.